Customer support at BC.Game
This online casino values its reputation and tries to provide all the necessary conditions for a successful and exciting game for users. In order for users to ask their questions, and make suggestions or complaints, BC.Game offers customer support services. This department operates 24 hours a day, 7 days a week, and consists of professional managers. They will help solve any problem thanks to their skills and knowledge in the following areas:
- Legal issues;
- Technical problems;
- Financial transactions;
- Verification of documents.
How to get help?
Bcgame has several methods for communication, each of which has its own advantages in resolving specific problems. Users can choose the option that suits them best.
Through the email address [email protected], players can contact us with any questions. This method is ideal for describing a problem in detail, going through the verification process, or sending a complaint. The advantage of e-mail is the ability to attach the necessary files that more accurately reflect the essence of the issue. However, it may take up to 24 hours to receive a response.
Live chat
Users can click on the headphones icon, which is located on the official website in the lower right corner. Live chat allows you to solve any problem within 20 minutes. Moreover, players can choose the language of communication and select the category of the question.
Help Center
There is a page on the official website that directly directs players to the help center. There, BC.Game Pakistan provides relevant and useful information on areas such as money transactions, account management, bonuses, and so on. Thanks to these articles, users can solve some problems on their own.
Social media
To communicate with players and provide the latest news, the company has pages on Twitter, Instagram, Telegram, Facebook, and other social networks. There, users can ask their questions in private messages:
- Instagram: https://www.instagram.com/bcgamecom/;
- Facebook: https://www.facebook.com/bcgameofficial;
- Telegram: https://t.me/bcgamewin;
- Twitter: https://twitter.com/BCGameOfficial.
Notes
The user must use the real email address specified during registration to request assistance since the organization provides support only to registered players.
Support staff will do everything possible to ensure that users receive a quality answer in an adequate time frame. However, in some situations, the response time may be extended to allow for additional investigation. If the support manager cannot resolve the issue, then it is escalated to the company management.
If a dispute arises between a player and BC.Game Pakistan, the parties must first resolve it internally. If one of the parties is not satisfied with the decision, then it has the right to appeal to the courts.